High-Energy, People-First: A Credit Union Speaker Who Strengthens Service, Trust, and Team Culture
Credit unions succeed when relationships come first. Strong connections between employees, members, and community partners drive trust, loyalty, and long-term growth. That’s where Patrick Galvin’s work as a leading credit union speaker makes a measurable difference.
Patrick has worked with thousands of credit union professionals across the country, delivering interactive credit union keynotes and workshops for organizations such as SchoolsFirst, BECU, WSECU, First Tech, and Farmers Insurance FCU. In addition, major industry associations such as the GoWest Credit Union Association and ACUMA have trusted Patrick as a featured speaker at conferences, leadership events, and team development programs.
Why Patrick
- Practical, business-related insights for the credit union industry
- A clear focus on human connection, the differentiator that technology can’t replicate
- Author of four influential books on relationship building
- Co-creator of The Relationship Building Academy™
- An engaging style that keeps audiences involved and drives real follow-through
Experience That Shows Up On Stage
With 20-plus years as a professional speaker, Patrick works with credit union professionals to deliver:
- High-energy keynotes
- Interactive workshops
- Facilitated panel discussions
- Dynamic virtual presentations
A Proven Speaker for All-Hands and Staff Development Days
An experienced credit union keynote speaker, Patrick is a strong choice for all-hands meetings, annual staff conferences, leadership retreats, and employee development days. He understands credit union culture and member-first values and delivers engaging, interactive sessions filled with real-world examples and immediately usable relationship-building strategies. His presentations strengthen internal communication and collaboration, reinforce performance culture, and help credit union professionals at every level deepen member relationships while advancing the mission of people helping people.
Beyond the Speech
To extend the impact of Patrick’s keynotes, clients often pair his speeches with interactive workshops or panel discussions. Attendees can also access a suite of follow-up resources, including books, audiobooks, interactive learning courses, cohort coaching programs, and webinars—all designed to foster deeper learning and accelerate real behavior change long after the event concludes.
Video Testimonials
Matt Stephenson, President/CEO of Rogue Credit Union, shares why Patrick’s workshop on relationship building was so effective for participants in the Q1 2024 Leadership Council.
Robert Madsen, VP of Business Development for Mortgage Workspace, is enthusiastic about Patrick Galvin’s relationship-building masterclass at the 2024 ACUMA Conference.
Larry Middleman, President/CEO of CU Business Group, talks about Patrick Galvin’s keynote at the company’s annual conference in both Portland, OR and Savannah, GA.
Rachel Zillner, VP of Community Development at SAFE Credit Union, discusses Patrick Galvin’s workshops for credit union employees and community partners.
Lexy Strong, CU Communities Manager for GoWest, speaks about Patrick Galvin’s breakout session and facilitated dialogue about relationship building at the 2023 MAXX Convention.
Fred Ferrell, VP of Real Estate at SchoolsFirst FCU, shares his thoughts on a business relationship building workshop that Patrick Galvin delivered for credit union employees.
Director of Real Estate Lending Adam Boomer at Advantis Credit Union discusses Patrick Galvin’s keynote at an Oregon Credit Union Real Estate Network (CUREN) meeting.
Casey Filburn, Director of Residential Lending – Operations at WSECU, explains his enthusiasm for Patrick Galvin’s presentations based on the six he has attended.
Popular Presentation Topics
Beyond AI: Leverage EI to Increase Member Loyalty, Share of Wallet, and Referrals
AI is now a constant presence in credit unions, from chat and call routing to loan origination, fraud detection, and service automation. Because members can compare rates in minutes and get answers in seconds, the bar for credit union professionals has never been higher. Today, winning and keeping member relationships is not just about speed. It is about trust, clarity, and confidence. AI can handle transactions, but it cannot calm a worried member after a fraud incident, guide someone through a difficult financial decision, or turn a frustrating moment into lifelong loyalty.
In this interactive keynote, Patrick draws on his extensive experience working with credit unions and credit union associations to demonstrate how emotional intelligence (EI) is a competitive advantage in a high-tech world. Participants learn practical, immediately usable ways to strengthen relationships at the moments that matter most, including new member onboarding, loan conversations, cross-sell and referral opportunities, policy or fee discussions, and service recovery when something goes wrong. They will learn how to pick up on what a member is not saying, build instant credibility on the phone, on video, and in person, and create “human moments” that increase trust and deepen member connection. Attendees leave with a clear strategy for using their human strengths to elevate the member experience, improve retention and referrals, and drive long-term growth while staying true to the member-first mission.
Get the accompanying online course, available at Udemy.com.
(Please contact us to inquire about special pricing for multiple learners.)
Galvanize Your Life and Credit Union with Better Relationships
In this interactive presentation, Patrick draws from his newest book, The Daily Connector: 366 Ways to Galvanize Your Life with Better Relationships, and the proven principles in his acclaimed business parables, The Connector’s Way and The Trusted Way. He shows how simple, consistent actions ignite meaningful connections that drive lasting personal and professional growth.
Discover daily practices that turn relationship building into powerful habits, transforming how you engage with members, colleagues, community partners, family, and friends. Gain practical strategies to deepen rapport, strengthen trust, and build a culture rooted in mutual support. Learn to identify key relationship-building opportunities and leverage them to achieve lasting success in every area of your life and credit union.
You’ll leave equipped and inspired to galvanize your team, energize your credit union, and experience stronger, more rewarding relationships.
Patrick’s speaking fee includes audio versions of The Connector’s Way, The Trusted Way, and The Daily Connector, plus a PDF copy of The Daily Connector Journal.
The Connector’s Way: Achieve Success One Relationship at a Time
In a world where technology promises more connection, yet isolation and loneliness are on the rise, imagine unlocking your full potential to cultivate relationships that boost your health, happiness, and success. But where do you begin? Maybe you’re unsure how to start or doubt your ability to build genuine connections.
In this engaging presentation, Patrick draws on real-world business experience and lessons from his business parable, The Connector’s Way, to show how purposeful relationship building can transform your life and work. You’ll discover practical strategies to sharpen your relationship-building mindset, expand your skill set, and create meaningful connections both in person and online. Get ready to build the relationships that drive growth, fulfillment, and lasting impact.
The Connector’s Way is available in print, Kindle, and Audible formats.
(Please contact us to inquire about quantity pricing on books.)
The Trusted Way: Cultivate a Life and Credit Union of Character
Trust is your most valuable asset—personally and professionally. Building trust strengthens relationships, unlocks new opportunities, and lays the groundwork for lasting success. However, trust doesn’t happen by accident; it must be earned through actions that demonstrate your character and integrity.
Drawing on powerful insights from his popular business parable, The Trusted Way, Patrick explores what it truly means to live and work ethically in a world that often challenges fairness and honesty. You’ll discover practical ways to navigate complex situations, honor your values and those of others, and become the kind of trusted advisor, colleague, and friend people consistently turn to and rely on.
The Trusted Way is available in print, Kindle, and Audible formats.
(Please contact us to inquire about quantity pricing on books.)
Connect with Purpose: How to Build Your Network
Building strong, meaningful relationships isn’t about collecting contacts—it’s about connecting with the right people for the right reasons. You’ll learn how to treat relationship building as a skill, not just a nice-to-have, so you can intentionally grow a network that supports your goals. The key is building connections that create mutual value where both you and your network thrive.
You’ll start by clarifying what you need from your network to make more purposeful connections. From there, you’ll discover new opportunities to expand and strengthen valuable relationships and overcome common challenges, from knowing where to start to managing your time effectively. Finally, you’ll leave with a clear plan for building a strong, high-value network—without feeling overwhelmed or transactional.
Take the accompany online microlearning course for FREE.
(Please contact us to inquire about our comprehensive online curriculum.)
Keep the Learning Going
Clients who book Patrick Galvin to speak receive special pricing on his books (print and audio) to provide as gifts to audience members, employees, or event attendees. Discounted access is also available to the 95 interactive microlearning courses within The Relationship Building Academy™.
Want to learn more? CLICK HERE for an overview of the Academy and how it can support your team’s personal and professional growth.
Testimonials for Credit Union Speaker Patrick Galvin
“Patrick opened our annual conference with a lively one-hour keynote. Throughout the three-day event, speakers and attendees kept referring to his ideas about business relationship building. We want keynote speakers who make a lasting impact and Patrick certainly did that. I would highly recommend him as a keynote speaker for any conference.”
Larry Middleman
President/CEO, CU Business Group
“Thanks again for a wonderful presentation and for copies of your book for everyone. Your message was well received and fit nicely with our program.”
Bob Dorsa
President, American Credit Union Mortgage Association (ACUMA)
“Patrick presented on real world and online networking to our entire mortgage sales force. His presentation was engaging, interactive and powerful to foster new ideas, change behaviors and grow our business. How do I know? Within two weeks of the presentation, multiple loan officers had gained new contacts, joined networking groups and/or directly received referrals as a result of their actions.”
Rob Walworth
Director of Mortgage Sales, BECU
“We had Patrick speak to all of our mortgage loan officers across the company about networking and leveraging social media to increase referrals. Patrick was easy to work with and met with us prior to the presentation to customize the content to meet our needs. After two days of back-to-back presentations, we asked our loan officers who their favorite speaker was and Patrick was at the top of the list. Many went home that weekend and implemented the recommendations that he provided. He is engaging, and provides clear, easy-to-implement ideas that any loan officer can take to enhance their business. I highly recommend Patrick as a speaker to any credit union or financial institution.”
Tony Ingram
Regional Director, First Tech Federal Credit Union
“Everybody enjoyed Patrick’s presentation and anybody that hires him to coach their team and drive their goals will be pleased.”
Fred Ferrell
Vice President of Real Estate Lending, SchoolsFirst FCU
“I’ve had the pleasure twice now to attend Patrick’s workshop and each event was very uplifting, encouraging and motivating! The first event was at the SoCal CUREN meeting in 2017, where he was a guest speaker. I was so impressed; I knew we had to have him as our guest speaker at our annual company team-building event. In 2018, he facilitated an interactive workshop for our team focused on his book The Connector’s Way: Building Your Business One Relationship at a Time. The event was a huge success, our employees raved about it for weeks, and it truly made a positive impact on our organization! I can’t thank him enough!”
Laura Roberts
CEO, Community Mortgage Funding
“Patrick’s presentation challenged the mortgage loan officers to view their LinkedIn and other social profiles from many vantage points. His presentation was personalized for our group, dynamic, and very interactive, thus, allowing our sales team to get the most out of his message. Most importantly, Patrick ardently followed up with individual coaching sessions for each sales person and provided personalized recommendations for each of their profiles to ensure that they were maximizing all opportunities in getting their personal message out. Patrick’s recommendations, coaching, and determination to help increase each sales person’s sales numbers have provided noticeable online activity resulting from their improved social profiles. I would highly recommend your team experiencing Patrick’s ‘Galvanizing Effect.’”
Casey Filburn
Director of Mortgage Lending, Advantis Credit Union
“Congratulations! You gave an outstanding speech at our mid-year managers meeting. Thank you for so eloquently describing the benefits of face-to-face and online networking and giving us so many great tips and ideas on how we can network more effectively. We are all looking forward to another chance to hear you.”
Lidia Dokter
Branch Manager, America’s Credit Union
“I have had the distinct pleasure of seeing Patrick Galvin present his excellent ideas and strategies twice now. Both times I took massive notes because it was so useful! His book of course covers many of his excellent points on how building relationships is rewarding for our business and our personal lives but you can’t get enough of a good message, especially with his personal examples and fun delivery.”
Todd Helmerson
Chief Sales Officer, Xceed Financial Credit Union
To learn more or customize a program for your credit union, please contact Patrick here.
Learning That Lasts
Patrick’s presentations help audiences retain ideas and use them right away. Participants may discuss in pairs, brainstorm in small groups, and leave with a clear personal action plan. Many clients extend the impact with workshops and panel discussions that deepen learning and drive follow-through.
Customized for Your Audience
Patrick tailors every program to fit your goals and culture. Before the event, he connects with key employees to learn their stories and the relationship-building practices already working in your organization. He brings those real examples into the session to make the content feel relevant and to spotlight what your team is doing well.
What You Can Expect
As your speaker, Patrick will:
- Learn the priorities of your organization and your event
- Coordinate with your team on timing, AV needs, and run-of-show so the day runs smoothly
- Deliver an engaging session with practical takeaways that last
- Interact with audience members after the presentation
- Motivate your team to strengthen relationships and results
Contact Patrick to discuss how he can tailor a keynote, general session, workshop, panel discussion, or virtual presentation that will educate, inspire, and engage your audience.